Privacy Policy -

Introduction

Information We Collect

How We Use Your Information

Cookies and Tracking Technologies

Sharing Your Information

Data Security

Your Rights

Children’s Privacy

Changes to This Policy

Privacy Policy

Introuction

Welcome to Rafa Sauna Lounge (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We collect information to provide better services to you, including:

Personal information you provide (name, email, phone, payment details)
Usage data (how you use our website and services)
Cookies and tracking information
Communication records (customer support, emails)

How We Use Your Information

We use your information to:

- Provide, operate, and improve our services
- Process payments, bookings, and transactions
- Communicate with you via phone calls, emails, and text messages regarding your account, bookings, service updates, or inquiries
- Send appointment reminders, confirmations, and service-related notifications via SMS
- Send marketing and promotional communications, including text messages, only when you have provided explicit consent
- Comply with legal, regulatory, and contractual obligations

If you affirmatively opt in, Rafa Sauna Lounge may send you text messages related to appointments, confirmations, reminders, scheduling updates, directions, customer support, and, if separately authorized, marketing messages such as specials, discounts, events, and other updates.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. Consent to receive text messages is not a condition of purchase. You may opt out at any time by replying STOP or request assistance by replying HELP.

Mobile information will not be shared with third parties for marketing or promotional purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage your cookie preferences in your browser settings.